Carlos Hormazabal Hormazabal itibaren 32412 As Fermosas, Ourense, Tây Ban Nha itibaren 32412 As Fermosas, Ourense, Tây Ban Nha

This is a subject I'm quite interested in, both personally and professionally. Outsourcing customer service is a major concern in America. It was intriguing to find out that there are a number of people doing customer service from their homes, as opposed to cubicle farms. There are some good customer service practices to follow and a real human element to the call center employees, but you have to wade through an awful lot to get there. I found myself skimming most of the background information on companies to get to the personal stories of customers and their reps. Although this is a noble effort, unfortunately, reading it was much like reading my history textbook in school; it took a subject that has a ton of juicy possibility into dry as dust territory. Color me disappointed.

Even though I do enjoy the Seamus Heaney translation, this one will always remain my favorite. This version has a lyrical quality Heaney's version, I feel, doesn't quite match.